A binding contract with Timeless Overland is formed upon booking.
Bookings are only confirmed once we have received both full payment and a completed booking form, no later than 7 weeks before your tour start date.
For bookings made within 7 weeks of the tour start date, full payment is required at the time of booking. Once full payment and your booking form have been received, our cancellation policy applies. All cancellations must be submitted via email.
A non-refundable booking fee may be accepted to secure your place in advance. Once the booking fee is received, a contract is formed, and we begin arranging the tour — including third-party bookings and costs. For this reason, all booking fees are non-refundable.
If a booking fee is paid, the remaining balance must be paid in full before the due date. You may make individual payments at any time before the deadline; however, your booking will not be fully confirmed until the full amount is received.
Prices for tours that include overnight stays are based ontwo people sharing. For families or groups with more than two participants, please contact us before booking to make appropriate arrangements. Prices for day trips are based per vehicle.
By booking a tour, you confirm that your vehicle is fully roadworthy, legal,insured,and has a valid MOT. Timeless Overland accepts no responsibility for the roadworthiness or legal compliance of your vehicle.
Bookings are non-transferable unless agreed in writing by Timeless Overland. Name or participant changes may be subject to additional fees.
All bookings are subject to availability. We reserve the right to decline or cancel a booking in the rare case of overcapacity or unforeseen logistical issues. In such cases, a full refund will be provided.
📌 CHANGES TO YOUR BOOKING
Any changes to your booking must be made via telephone or email. While Timeless Overland will make every effort to accommodate changes, please note that additional charges may apply in certain circumstances. For example, changes to hotel bookings or adding passengers may incur third-party fees, which are the responsibility of the customer.
While we take great care in planning routes, accommodations, and all other tour-related details, Timeless Overland reserves the right to change or modify these elements at any time before or during your tour. We will notify you of any significant changes as soon as possible.
If any major changes occur before your tour, Timeless Overland will contact the lead booker by email to inform them of the modifications.
Changes due to circumstances beyond our control: Occasionally, events outside our control (including, but not limited to, vehicle breakdowns, natural disasters, adverse weather conditions, strikes, pandemics, or any other unpredictable occurrences) may require adjustments to your booking. While we will do our best to minimize disruption, please understand that Timeless Overland cannot be held responsible for these changes.
Force Majeure: Timeless Overland will not be liable for failure to perform obligations under this contract due to force majeure events, including but not limited to acts of nature, governmental actions, pandemics, terrorism, civil unrest, and other unforeseen events.
Changes made within 4 weeks of your tour: Any changes to your booking made less than 4 weeks before your tour date may incur higher fees or may not be possible at all, depending on third-party arrangements. We encourage you to make any necessary changes as early as possible to avoid additional costs or limitations.
If you make changes to your booking, and these changes incur additional costs, you will be responsible for covering the difference. For example:
If you change your tour to a more expensive date or package, you will need to pay the difference.
If you change to a less expensive tour and the change is made at least 7 weeks before your departure, we will refund you the difference.
Tour minimums: All of our tours require a minimum of 3 bookings for the tour to run. If this minimum is not met, Timeless Overland will offer you the option to reschedule your tour to a later date or to transfer your booking to another tour of equal or lesser value. Please note: This does not qualify as a cancellation by Timeless Overland, and no refund will be given under this condition. We will offer you alternative arrangements at no extra cost, unless the new tour incurs a higher price.
📌 CANCELLATIONS & REFUNDS
In the rare event that Timeless Overland must cancel your tour, we will notify you as soon as possible. In such cases, we will refund the balance paid (excluding any booking fee). Cancellations do not include date changes, which may be subject to additional costs or availability.
If we do not receive your final balance 7 weeks before your tour after paying the booking fee, we will treat this as a cancelled booking, and your space will be opened up for another client. We will attempt to contact you via email twice before this action is taken. If there is no response, your booking will be canceled.
Refunds or partial refunds will not be provided if a guest chooses to leave a tour early, miss part of the tour, or take days off during the tour. This includes, but is not limited to, reasons such as:
Vehicle breakdown
Sightseeing or route changes
Personal emergencies
Terrain difficulties
Conflicts with other guests or staff
Adverse weather conditions
Illness
Refunds or compensation will not be issued for any third-party costs you may have incurred, such as:
Ferry bookings
Hotel reservations
Toll roads
Breakdown costs These costs are non-refundable even if the tour is canceled by Timeless Overland, and we will not offer a refund or credit to offset these additional costs.
All cancellations must be submitted viaemail and made by the lead booker.
Cancellation charges for UK tours:
45 days or more before the tour date: 25% of total price
30–45 days before the tour date: 60% of total price
Less than 30 days before the tour date: 100% of total price
Cancellation charges for overseas tours:
90 days or more before the tour date: 25% of total price
60–90 days before the tour date: 60% of total price
Less than 60 days before the tour date: 100% of total price
Refunds will not be issued for no-shows or if you fail to attend any part of the tour.
Once the tour has commenced and services have been delivered,no refunds will be issued under any circumstances. This includes changes made by you during the tour, early departure, or any other reason that occurs after the tour has started.
Refund Processing: If you are entitled to a refund, please allow7 to 14 days for us to process the refund after the cancellation has been confirmed. Refunds will be processed to the original payment method.
📌 PAYMENTS
Payments must be made via our website prior to your tour departure.
For tours with a booking fee, thefinal balance must be paid 60 days before the tour is due to take place. Failure to do so may result in the cancellation of your booking and loss of booking fee.
📌 DRIVER / PASSENGER RESPONSIBILITY
Timeless Overland will not be held responsible for any personal injuries that occur during the tour.
Drivers must ensure that they are not under the influence of alcohol or any substances that may impair their ability to drive. No driver shall exceed the legal limit for alcohol in the country they are touring. If suspected, drivers may be asked to leave the tour at their own cost.
📌 PASSENGERS IN OUR VEHICLE
All passengers are responsible for ensuring that all personal belongings are taken with them when leaving the vehicle. While we will make every effort to return any lost items, we cannot guarantee their return.
Loss of personal belongings and any associated costs are the responsibility of the guest, and no compensation will be provided.
Damage to the vehicle caused by a passenger will be charged to the credit or debit card provided at the time of booking. You will be notified once the vehicle has been inspected and any necessary payment has been processed.
Any sickness, spillages, or mess inside the vehicle will incur a £100 cleaning fee, which will be charged to the card on file.
No smoking is permitted inside the vehicle at any time.
No eating is allowed in the vehicle unless prior arrangements are made. If special dietary needs or arrangements are required, please inform us in advance.
📌 DURING YOUR TOUR
Routes: The routes we use, while public byways, boats (byway open to all traffic), or trails, are carefully planned and structured by us. We do not permit the recording, publication, or sharing of our routes on social media or mapping platforms without prior written consent. Sharing routes via GPX files is also prohibited unless agreed in advance.
If you choose to depart the tour for any reason, you will no longer be covered by our support, which includes but is not limited to:
Breakdowns
Recovery
Technical support
Accommodation
Medical assistance
Any additional costs incurred due to circumstances beyond our control, such as but not limited to:
Vehicle breakdowns
War, riots, terrorist activity
Natural or nuclear disasters
Adverse weather conditions
Fire, floods
Road closures
Accidents
COVID-19 or any other pandemics
Ferry cancellations
Speeding fines
Border closures or difficulties
Blocked routes
Cancelled hotels
Climate-related issues
Are the responsibility of the guest and must be paid for accordingly. Timeless Overland will not cover these costs or offer refunds for situations that are beyond our control.
Third-Party Costs: Any costs incurred by third parties that are directly related to your booking, such as accommodation, fuel, ferry costs, tolls, or any additional services, are your responsibility. Timeless Overland is not liable for any additional expenses or losses incurred by you due to third-party services.
📌 UNDERSTANDING RISK
Upon booking, you acknowledge and accept that yourvehicle must be adequately prepared for the specific tour you have booked. Timeless Overland takes no responsibility for any damage or loss to your vehicle.
Timeless Overland accepts no responsibility forpersonal injuries sustained during the tour.
Acknowledgement of Risks: By booking with Timeless Overland, you confirm that you understand the inherent risks involved in the tour. These risks may include, but are not limited to:
Sheer drops or hazardous terrain (cliffs, rocky paths, or difficult terrain)
Difficult recovery or evacuation (in case of breakdown or emergency)
Delayed medical services or difficulty accessing emergency care
You understand that this is not a race or rally, but rather aguided tour around legal routes at a steady pace. The focus is on adventure and exploration, not speed.
While our routes are planned to be carefully designed, we cannot guarantee that damage will not occur. Although we aim to make the routes as non-damaging as possible, there are inherent risks in driving through certain terrains. Mishaps can happen, especially in areas where overgrowth may occur, which could result in minor scratches depending on the time of year.
Water crossings can be deeper at certain times of the year, and it is at our discretion whether we proceed. While we will assess each crossing to determine if it's safe, we cannot guarantee success. Factors outside of our control can affect the outcome, including:
Driver error
Driving too fast
Vehicle not equipped for the crossing
Vehicle failure
Improperly fitted snorkel equipment
In the event of anyloss, damage, injury, or death, Timeless Overland will not be liable.
📸 TOUR PHOTOS / VIDEOS
Ownership and Use: All photos and videos taken during your tour remain the intellectual property of Timeless Overland.
All of our photos are watermarked.
By booking with us, you are granted an exclusive license to use these photos for personal use or for sharing on social media platforms such asFacebook and Instagram.
Any photos that are reshared on social media must retain their watermark. If it’s not possible to retain the watermark on platforms like Instagram, the photo must be credited as: Photo @timeless_overland.
You do not have the right to edit, modify, or alter any photos in any way.
Photography and Video Rights: By booking and participating in the tour, you consent to Timeless Overland using your photos and videos for marketing purposes, promotional activities, and future advertising of our tours. This includes using your images on social media, our website, printed materials, and other marketing platforms. If you do not wish to have your images used in this way, you must notify us in writing prior to your tour.
